Shipping policy

Shipping Policy

Effective Date: September 9, 2026

Website: https://milddwell.com/

Company: LPS INDUSTRIES LLC

Contact Email: mhtem@allowel.pro

1. ORDER PROCESSING TIME

All orders are processed and packed with care within 1 to 3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.

  • Orders placed after 5:00 PM EST or over the weekend will begin processing on the following business day.

  • During high-volume periods (such as seasonal sales, new product drops, or holiday rushes), processing times may be slightly extended by 1 to 2 business days.

  • You will receive a notification email with full tracking information once your order has shipped.

2. SHIPPING RATES & ESTIMATED DELIVERY TIMES

Shipping charges for your order will be calculated and displayed clearly at checkout. We offer standard and expedited shipping options to accommodate your preferences.

Shipping Method Estimated Delivery Time Shipping Cost
Standard Domestic Shipping 3 – 7 Business Days $4.99 (Free on orders over $50)
Expedited Domestic Shipping 2 – 3 Business Days $9.99
International Standard Shipping 7 – 15 Business Days Calculated at checkout based on location

*Please note: Delivery estimates begin from the date of shipment, not the order placement date.

3. SHIPMENT CONFIRMATION & ORDER TRACKING

Once your order has dispatched, you will receive a Shipment Confirmation Email containing your unique tracking number and a link to trace your package in real-time. Please allow up to 24–48 hours for the carrier's tracking system to update with initial location scans.

4. CUSTOMS, DUTIES, AND TAXES (FOR INTERNATIONAL ORDERS)

For orders shipped outside the United States:

  • LPS INDUSTRIES LLC is not responsible for any customs clearance fees, import duties, tariffs, or value-added taxes (VAT) applied to your order upon arrival in your destination country.

  • All fees imposed during or after shipping are the sole responsibility of the customer.

  • If a package is rejected or returned due to unpaid customs duties, shipping fees will not be refunded.

5. WRONG ADDRESS & UNDELIVERABLE PACKAGES

Please double-check your shipping address prior to completing checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  • If you notice an error in your shipping details, please contact us immediately at mhtem@allowel.pro. We will make every effort to update your information before the package is handed off to the carrier.

  • If a package is returned to us as undeliverable due to an address error or failure to collect, additional re-shipping fees will apply to re-send your order.

6. LOST, STOLEN, OR DAMAGED PACKAGES

We take great care in packaging our T-shirts and yoga wear to ensure they arrive in perfect condition.

  • Damaged Items: If your package arrives visibly damaged or if items inside are damaged, please contact us within 48 hours of delivery with photos of the damaged packaging and items. Keep all original packaging materials for carrier inspection.

  • Lost or Stolen Packages: If your tracking indicates that your package was delivered but you have not received it, please check with family members, neighbors, or building management. If the package remains missing, contact us at mhtem@allowel.pro so we can assist you in opening an investigation with the shipping carrier.

7. CONTACT INFORMATION

If you have any questions, concerns, or special requests regarding shipping, please reach out to our support team:

  • Entity Name: LPS INDUSTRIES LLC

  • Website: https://milddwell.com/

  • Customer Support Email: mhtem@allowel.pro

  • Physical Address: 1503 Dixie St, Charleston, WV 25311, United States